A NOTE ON YOUR FRANCHISEE CLIENTS’ WORLD
(approx 2-minutes reading)
The franchise sector in South Africa accounts for 14% of our GDP. As you would probably guess, the fast food and restaurant sector represents the largest portion in this sector, at 24%. These informative statistics aside, there is no Franchise Act or franchise-targeted legislation in South Africa. Yes, large parts of the Consumer Protection Act deal specifically with franchises, but it is in the context of consumer protection only and not industry-encompassing.
This is one of the reasons why bankers sometimes find it more challenging to assess loans for franchisees. In June 2020, the Department of Trade, Industry and Competition has published a discussion document, asking for comments on (i) a proposed code of conduct for the franchise sector that will regulate behaviour in the industry; and (ii) outline an alternative dispute resolution process. The latter includes the establishment of an Ombud for the sector, where disputes between franchisors and franchisees can be resolved in a consistent, effective and efficient manner. The jurisdiction of the FIO includes disputes between a franchisor and franchisee in relation to franchise agreements, disclosure documents, breaches, terminations, payments of money and also the supply of any goods.
This is a positive step forward for the industry and should assist your franchisee clients to attend to disputes in an expeditious manner.
Contact martinem@stbb.co.za should you wish to see the draft Code of Conduct.
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