LAUREN SMITH

Lauren has been immersed in the legal industry for the past 30 years. She started her career as a legal secretary and soon realised that she loved the legal environment. Without a formal qualification, she became a paralegal at two prominent law firms in the early 90s, working in the liquidation and insolvency law department. Lauren joined STBB in 2004 and assisted Director, Martin Sheard, as the liaison between STBB and developers, reporting weekly to both management and developers, detailing the status quo of development sales. In 2005, Lauren was promoted to Key Account Manager for the then Wynberg and Hout Bay branches of STBB, and is now the longest-serving Key Account Manager – the first iteration so to speak! During her two-decade tenure with STBB, Lauren has built and maintained solid relationships with prominent role players in the industry. She is passionate about customer service, ensuring that clients’ expectations are not only met but exceeded. Lauren assists her conveyancing associates in growing their practices, and enjoys sharing her wealth of knowledge with them. Lauren’s keen eye for detail and love of English saw her joining the company’s editorial team in 2018, a role that she relished and held until February of 2024. She continues to hone her skills and completed the UCT Copy-Editing short course in May 2024.

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